Shipping and Returns

Shipping Policy

All in stock products ordered from Mosaic Design Supply will be carefully packed and usually ship within one-business day. If there are any shipping delays, we will notify you as soon as possible.

Our shipping rates are weight based and all items are rounded to the pound to meet the requirement of the shippers.  We do not charge additional handling or boxing fees.  Rates apply to the lower 48 states only (we do not ship internationally at this time).  Our primary carrier is UPS, however if we can ship your item by USPS Flat Rate for a lesser amount we will refund you the difference over $2.00.

If you prefer expedited shipping simply contact us for rates prior to completing your order.

Shipping rates apply to the lower 48 states.  Shipments to Hawaii and Alaska are higher and may require different carriers, so we will contact you with those rates for approval of additional charges if necessary prior to shipping your order.

Local Pick Up/Delivery

If you live in or around the Reno, Nevada area, you can choose the local pick up or delivery option.  Upon receipt of your order, we will contact you to arrange for pick up or delivery. 

Payment Information

We accept all major credit cards through Authorize.net and PayPal.  Mosaic Design Supply is a division of RPD Ventures.  Your credit card receipt will reflect the parent company name RPD Ventures.

Return Policy

Mosaic Design Supply guarantees that all of our products are free of manufacturing defects and will replace, or issue a refund, for any products found to be otherwise. If you are not completely satisfied with your order, simply follow the directions below within 30 days of delivery of your item for a replacement or refund. We will refund the purchase price or replace the actual products you wish to return, not including shipping charges. Items returned more than 30 days after delivery, not in salable condition, or missing parts, are not eligible for refund or replacement. Software, sample boards, books, opened tools, videos, special orders, and clearance items are non-returnable and non-refundable. Once we receive and verify your return, we will credit your account promptly.

1.  Complete the return request form using the link “Returns” at the bottom of the page to obtain an Return ID number.

2.  Carefully repack your item(s), including ALL parts, accessories and manuals, along with the original packing material. Include in your package the original receipt with the Return ID number.

3. Mail your returned item(s) to:

Mosaic Design Supply

Return ID #

11345 Birch St.

Reno, NV 89506